Privacy Policy

Last updated 13 July 2026

Kinetexx Sports Limited is committed to protecting the privacy of everyone who visits our website. This policy explains how we use and protect the information you provide.

We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018. By placing an order or contacting us through this website, you consent to the collection and use of your information as set out below.

Information we collect

When you order or enquire, we may collect your name, contact details, delivery address and order details. Where you pay by card, your payment is processed securely by our payment provider (see below); we do not store your card details. We may also collect basic information about how you use our website.

How we use your information

We use your information to process and deliver your order, to bill you, to contact you about your order, to provide support, and to improve our products and service. Where you have given consent, we may email you about products that may be of interest. You can opt out at any time by emailing us.

Payments

Card payments on this site are processed by Stripe, and Apple Pay and Google Pay where offered. Your financial information is handled on their secure servers and is not held by Kinetexx. See Stripe’s own privacy policy at stripe.com/privacy.

Sharing your information

We only share your information with the third parties who help us run our business, such as our payment provider and delivery partners, and only so far as needed to fulfil your order. Unless required by law, we will not sell or distribute your information to anyone else without your consent.

Cookies

Our site uses cookies to make it work properly, remember your basket and understand how the site is used. Confirm if analytics or advertising cookies (e.g. Meta Pixel) are used, so we can add a cookie notice / consent banner.

Keeping your information

We use appropriate security measures to protect your information, and keep it only for as long as necessary or as the law requires.

Your rights

You have the right to access, correct or ask us to delete your personal data. To make a request, email hello@kinetexx.com.

Who we are

Kinetexx Sports Limited (company no. 13672232), The Grainger Suite, Dobson House, Newcastle upon Tyne, NE3 3PF, is the data controller. Confirm the correct registered/trading address — a second address (37 Westfield Avenue, Brunswick Village, NE13 7EG) also appears on the old site. Confirm ICO registration number if held.

Changes

Any changes to this policy will be posted on this page.